We're VKS Rackets (Vee Kay Traders T/A VKS), based at 31 Bond Street, Ealing, London, W5 5AS. We take your privacy seriously and are committed to protecting your personal information. This policy explains how we handle your data when you use our website or shop with us.
If you have any questions about your privacy, you can email us at [email protected] or call us on 020 8579 3389.
When you shop with us or create an account, we collect:
We only collect what we need to process your orders and improve your shopping experience.
We use your personal information to:
We process your data based on our contract with you (for orders), your consent (for marketing), or our legitimate business interests (for improving our services).
For international orders, your delivery information will be shared with overseas courier services. Some of our service providers may process data outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your information.
We keep your personal information for as long as necessary:
After these periods, we securely delete or anonymise your data.
Under UK data protection law, you have the right to:
To exercise any of these rights, just email us at [email protected]. We'll respond within 30 days.
If you've opted in, we'll send you newsletters about new products, special offers, and tennis tips. You can unsubscribe at any time by:
We'll never share your email address with other companies for their marketing.
We use industry-standard security measures including SSL encryption, secure servers, and firewalls to protect your information. Our staff are trained in data protection and only access your information when necessary to provide our services.
While we do everything we can to protect your data, no internet transmission is completely secure. Please keep your account password safe and let us know immediately if you suspect any unauthorised access.
Our website is not intended for children under 16. If you're under 16, please ask a parent or guardian to place orders on your behalf. We don't knowingly collect personal information from children.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll post any changes on this page and update the date below. For significant changes, we'll notify you by email or through our website.
Last updated: September 2025
If you're unhappy with how we handle your personal information, please contact us first and we'll do our best to resolve your concerns. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
If you have any questions about this privacy policy or how we handle your data, we're here to help:
VKS, 31 Bond Street, Ealing, London, W5 5AS
Telephone: 020 8579 3389
Email: [email protected]
VAT No: 290 66 3738
Vee Kay Traders T/A VKS
